Shipping and Delivery Policy

At Fairylite, we are committed to delivering your orders promptly and efficiently. This Shipping and Delivery Policy outlines the terms and conditions for shipping and delivery of purchases made on our website, https://thefairylitestore.com/ (“Website”).

1. Shipping Locations

  • We currently deliver to locations across India.
  • If your location is not serviceable, we will notify you during the checkout process or shortly after placing your order.

2. Shipping Charges

  • Standard Shipping: Shipping charges are calculated at checkout based on the delivery location and order value.
  • Free shipping may be offered on specific promotions or orders exceeding a certain value, as stated on the Website.

3. Delivery Timeline

  • Orders are typically delivered within 2-6 business days depending on the delivery location.
  • Delivery timelines are estimates and may vary due to factors beyond our control, such as weather conditions, transportation delays, or public holidays.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or SMS.
  • You can use this tracking number to monitor the status of your delivery on the courier partner’s website.

5. Packaging

  • All orders are packaged with care to ensure the safety of the items during transit.
  • We use premium packaging for our jewelry to maintain its quality and appeal.

6. Undeliverable Packages

  • If a package is undeliverable due to an incorrect address, failed delivery attempts, or refusal by the recipient, the package will be returned to us.
  • We will contact you to confirm the delivery address and arrange for re-shipment. Additional shipping charges may apply.

7. Delayed or Lost Shipments

  • In case of significant delays or if your order is not delivered within the expected timeframe, please contact us at contact@thefairylitestore.com or 9140521406.
  • We will work with our courier partners to resolve the issue promptly.

8. Damaged or Missing Items

  • If you receive a damaged package or if any items are missing, please notify us within 48 hours of receiving the delivery.
  • Provide us with your order details and photographs of the package and items for verification.

9. Contact Us

For any questions or concerns regarding shipping and delivery, please reach out to us:

We strive to ensure a seamless delivery experience for all our customers. Thank you for choosing Fairylite!