Cancellation and Refund Policy

At Fairylite, we value your satisfaction and strive to ensure a smooth shopping experience. This Cancellation and Refund Policy outlines the terms under which cancellations and refunds are processed for purchases made on our website, https://thefairylitestore.com/ (“Website”).

1. Order Cancellation

Cancellation by the Customer:

  • Orders can be canceled within 24 hours of placing the order by contacting us at contact@thefairylitestore.com or calling us at 9140521406.
  • Once the order has been dispatched, cancellations will not be accepted.

Cancellation by Fairylite:

  • We reserve the right to cancel orders for reasons including but not limited to:
    • Unavailability of stock.
    • Inaccuracies or errors in product pricing or description.
    • Issues identified by our fraud detection system.
  • In such cases, customers will be notified, and a full refund will be processed.

2. Refund Policy

Eligibility for Refunds:

  • Refunds are applicable in the following cases:
    • Canceled orders (if eligible as per our cancellation policy).
    • Items received in damaged or defective condition.
    • Incorrect items delivered.

Refund Process:

  • To request a refund, contact us within 7 days of receiving the order at contact@thefairylitestore.com or 9140521406 with the following details:
    • Order number.
    • Reason for refund.
    • Photos of the product (if applicable).
  • Once your request is approved, we will initiate the refund process.

Refund Timeline:

  • Refunds will be processed within 7-10 business days after approval and will be credited to the original payment method.
  • In case of delays, please contact your bank or payment provider for updates.

3. Non-Refundable Items

  • Personalized or customized items.
  • Items that show signs of use or damage caused by the customer.
  • Items returned without prior approval or outside the stipulated return window.

4. Return Shipping

  • For returns due to damaged or incorrect items, we will arrange for a reverse pickup or reimburse the return shipping cost.
  • For other returns, customers may be responsible for return shipping costs.

5. Contact Us

For any questions or concerns regarding our Cancellation and Refund Policy, please reach out to us:

We are committed to resolving any issues promptly to ensure your satisfaction with Fairylite.